Contact Us

Accidents and Emergencies:

In case of life-threatening emergency, always call 000. For all after hours medical consultations please call National Home doctors services on 137425. For all questions relating to Coronavirus please call the National Hotline on 1800 020 080.

Location:

2 Springvale Circuit, Underwood QLD 4119​

Phone:

07 3341 7244​

Booking Hours:

Mon – Fri: 8am to 5pm
Sat: 9am to 12pm

Fax:

07 3341 4321​

Email

Send us a message here. Use this for general enquiries only. Please see notes about email below.

A Note about Email:

Patients – As a Practice Policy we do not correspond with patients by email and encourage patients to phone reception on 07 3341 7244 for all inquiries or make an appointment through our website to discuss clinical issues with your doctor.

Specialists, Allied Health Providers & others – This email address is not regularly monitored and is not our preferred means of communication. There is a risk that important clinical information sent to this address may be missed or not picked up, particularly time critical information. We have also considered the issue of security with sending medical information via email and advise that this email address is used only for administration purposes.

The alternative methods for communicating clinical information are normal post or by telephone, although please do not use normal post for forwarding time critical information. We do not correspond with patients by email and encourage patients to phone reception on 07 3341 7244 for all inquiries or make an appointment through our website to discuss clinical issues.

Correspondence

Patients can call to leave messages with reception for the doctors during booking hours. Please allow 2-3 days before calling back for a response (unless otherwise instructed). Urgent calls will be taken care of immediately. Non-urgent calls will be managed as soon as possible. For non-urgent matters only we will correspond via email once patient consent is obtained.

Feedback

We welcome feedback from our patients and invite you to fill out one of our Comments, Suggestions & Complaints forms found in the waiting room. All forms are kept confidential and acted on appropriately. You may also contact the Office of the Health Ombudsman on 133 OHO (133 646).